Delivery 

We generally send all orders placed before 12.00 noon on the same day. Orders placed after 12.00 noon are generally sent out the following day.

We offer the choice of

• First class delivery
• Second class delivery
• Courier delivery

Courier delivery has the advantage of being able to track the parcel. Also there is a 99.9% chance that next day delivery will be achieved. The Royal Mail only achieves 86% next day delivery on first class mail.

Carriage is calculated on the weight of the consignment and is based on three tiers for normal mail deliveries. Courier deliveries within the UK are independent of weight and cost £6. Courier deliveries outwith the UK are charged depending on weight and delivery address.

Light weight consignments: 

The majority of orders will be light weight consignments and will be charged as follows:

Second class UK deliveries:                            £1.50
First class UK deliveries:                                  £2.00
European deliveries (within the EC):              £3.00
International deliveries (non-UK, non-EC):   £4.00

Moderate weight consignments: 

If you order 4-5 items, or 2-3 heavy items, you may be charged for a moderate weight consignment as follows:

Second class UK deliveries:                            £2.00
First class UK deliveries:                                  £3.00
European deliveries (within the EC):              £4.00
International deliveries (non-UK, non-EC):   £6.00

Heavy weight consignments:

Very large orders may be charged as heavy weight consignments, but this is very uncommon:

UK deliveries:                                                      £6.00
European deliveries (within the EC):              £10.00
International deliveries (non-UK, non-EC):   £25.00 

We do not store credit card details nor do we share customer details with any 3^rd parties.

Returns
If, for any reason, a customer wishes to return goods to us, we will reimburse them for the value of the goods purchased less £1.50 and 5% of the value of the goods sent out. This is to cover our administration and packaging costs (our carriage charges are less than the actual cost of sending out the goods and banks charge us both for taking money and reimbursing money). Please note this policy only applies to unopened goods, once goods have been opened we cannot accept them back. 
If goods are returned as being faulty then we will exchange them free of charge.

Data protection
WE DO NOT PASS ON CUSTOMER DETAILS TO ANY OTHER SUPPLIERS OR OUTSIDE AGENCIES

Cookie Policy
http://www.natural-woman.com/NaturalWoman-cookie-policy

Complaints 
We do our best to give a quick accurate and efficient service but if you have any complaints please phone us on +44 (0)1506 845762 or e-mail us on admin@natural-woman.com and we will do our best to resolve matters. You can also write to Natural-Woman, Phytoscience Ltd. Herkimer House, Mill Road Industrial Estate , Linlithgow , EH49 7YH , UK .