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Natural Woman is a trading name of Solution Project Management Limited.
We aim to despatch orders received by 3pm on the day of receipt. At
times of exceptional demand, please allow up to 28 days for delivery. If you have an urgent order then please advise when placing your order.
When placing an order the postage or freight payment will be automatically calculated and deducted.
UK Mainland delivery options
Orders are despatched by Royal Mail 2nd Class post for delivery in 2-3 workings days unless a priority service is selected.
For first class delivery a supplement of £1.00 is charged. Please add code 1000 to the search box and Buy.
For Recorded delivery a supplement of £1.00 is charged. Please add code 1002 to the search box and Buy.
For Special Delivery a supplement of £5.00 is charged. Please add code 1001 to the search box and Buy.
UK Mainland delivery costs
The charges for postage and packaging reflect the costs and weight bands of the postal services.
The following charges apply:
Up 1000g add £2.00
1001 to 2000g add £4.00
over 2000g add £6.00
Orders weighing over 2000g
For orders weighing over 2000g an overnight courier service is generally used and there is no maximum weight or freight charge for your order. Therefore, if you are purchasing heavier items, eg sanitary products and body care, it may pay to buy more as postage discounts will be applied.
For orders over 2000g a secure location is required so that parcel/s can be safely left if you are not in. Secure locations include for example, a neighbour, porch or a garden shed.
UK non-mainland destinations
The postage or freight of all orders over 2000g to all UK postcode addresses outside the UK mainland e.g. Channel Islands, Isle of Wight, Northern Ireland, Isle of Man, Scottish Islands will be charged at cost. We will be happy to advise on freight costs if you call 0117 968 7744 or email
sales@natural-woman.com
Orders by Cheque or Postal Order
If your prefer to send a cheque or postal order please make it payable to Natural Woman and post to
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Cheque orders are processed once the cheque is cleared. If the payment by cheque or postal order does not include sufficient monies to cover the postage then the quantity of products mailed may be reduced accordingly to cover postage costs. We will advise of any overpayment or underpayment.
International orders
International orders are charged according to weight. The maximum weight for Airmail packages is 2.00kg. The shopping basket will calculate postage for all international situations. If you are placing a large order (at or above 2.00kg) then you should email
sales@natural-woman.com
for advice. It may be possible to split the order into small packages each of less than 2.00kg or an international parcel may be more cost-effective.
The minimum for non-UK orders in the EU is £3.00.
The minimum for orders outside the EU is £5.00.
If you require International Signed For delivery a supplement of £5.00 is charged. Please add code 1003 to the search box and Buy.
Payment Options
Payment with order only.
UK resident customers can pay online by using MAESTRO, SOLO, DELTA, ELECTRON, VISA or MASTERCARD. The same cards can be used when you place telephone orders. You can also opt for an offline payment and send a UK £sterling cheque or UK £sterling postal order made payable to SPM Ltd t/a Natural Woman, 86 Shirehampton Road, Bristol, BS9 2DR
International orders are conducted in £sterling by direct credit card payment only although we may accept Electronic Funds Transfer or a £sterling bank cheque by arrangement.
You can get an estimate of the amount that will be charged to your credit card by using the currency converter.
Orders within the EU will include UK VAT at the prevailing rate - currently 17.5% (5% for feminine hygiene products)
Orders outside the EU are treated as export orders and Value Added Tax (Sales Tax) is deducted.
If you would like more advice, or an estimate of costs for a specific order, email
sales@natural-woman.com
Offer codes
If you have been asked to quote an offer code and need help,
click here
Refund policy
The Consumer Protection (Distance Selling) Regulations 2000 gives you the right to cancel an order within seven days of receipt. You must notify us IN WRITING by letter, fax or email, and you must return the goods unopened and unused at your own expense. We will then refund, within 30 days, the original purchase price of the product in question plus any postage and packing costs that applied to the original order.
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